Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Find clear answers to common questions about our recycling services, global partnerships, logistics, and sustainable solutions that support communities.
Are you a broker or a direct supplier?
STXM Recycling is not a broker. We own and control 100% of the OCC cardboard and paper we sell. Every bale is stored, inspected, and managed in our own facilities and warehouses, giving buyers the confidence that they are dealing directly with the source.
What quality standards do your OCC shipments follow?
All our OCC cardboard and paper grades are supplied to ISRI global standards (OCC 11, OCC 12,
DLK). Shipments are inspected, documented, and certified before export to ensure consistent moisture levels,
bale weights, and fiber quality. Buyers may also request third-party inspections at loading for extra assurance.
What are your standard payment terms?
We offer flexible trade financing to support buyers worldwide:
- Letter of Credit (LC at sight)
- Down Payment + Balance on Arrival
- 30–60 Day Terms for established partners
Can you support buyers who need credit or financing?
Yes. Unlike many exporters who require 100% prepayment, STXM Recycling offers structured
financing solutions such as LCs, bank guarantees, and deferred terms. This allows mills to manage cash flow
while securing reliable OCC supply.
From which ports do you export?
We ship from five major U.S. ports to ensure flexibility and speed:
- Texas
- California
- Florida
- Alabama
- New Jersey
What are typical shipping transit times?
Transit times vary by region, but on average:
- India: 25–35 days
- Vietnam: 28–32 days
- Malaysia: 25–30 days
- Thailand: 30–40 days
- Mexico: 3 days or less
Do you provide door-to-door delivery?
Yes. We offer both Door-to-Port and Door-to-Door options. Our services include collection, container
loading, export documentation, customs clearance, and final delivery to your mill.
How do you ensure reliability during logistics disruptions?
STXM Recycling operates with asset-based control — our own trucks, trailers, drivers, and warehouse
teams. Combined with multi-port coverage, this gives us the flexibility to keep shipments moving, even during
border delays, port congestion, or global disruptions.
Why should I choose STXM over larger multinational exporters?
Large traders often focus on volume. At STXM Recycling, we focus on personalized, long-term
partnerships. With direct ownership of product, flexible financing, and asset-based logistics, we provide speed,
transparency, and responsiveness that bigger players can’t match.
What sustainability impact does buying from STXM have?
Every shipment helps support the global circular economy by reducing landfill waste, conserving
trees, water, and energy, and lowering CO₂ emissions. By sourcing OCC from STXM, mills gain cost savings
while meeting sustainability targets.